Blog

To be able to provide well-designed insurance solutions that address the needs of the low-income and excluded customers in a manner that is customer friendly but also economically sustainable, calls for innovation - i.e. to do new things or to do things differently.

To overcome the social distance in online workshops is hard, even with the right preconditions, such as engaging content and participants who are mostly well-adjusted to using digital tools. As Covid-19 brought the world to a standstill, we chose to reformat our Inclusive Insurance Innovation Lab (iii-lab) - initially envisaged as an 18-months programme of six in-person workshops – into a fully virtual programme and to make it work.